Grandstream HandyTone 502
HandyTone 502 (HT-502) from Grandstream is an analog 2xFXS, 2xETH VoIP Gateway (SIP ATA adapter) with the integrated router.
Grandstream HandyTone series adapters (ATA / IAD / VoIP Gateway) offer a wide range of devices with excellent voice quality and other features, which allow user to choose the best device model suiting their needs.
Fully focused on open standards, these VoIP-gateways guarantee work with multiple systems, Softswitches and servers from various producers, supporting the SIP protocol. The HandyTone solutions have been tested and successfully used by many operators of IP-telephony (VoIP) around the world.
VoIP-Gateways from Grandstream Networks are successfully used by more than a dozen operators across the globe. VoIP-gateways produced by Grandstream Networks have been known in the U.S. telecommunications market as a reliable, easy to set up and use, low cost solutions for service providers and end users.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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